Return and refund policy
We want you to be happy with your SacredWe order. This policy explains how returns, exchanges, damaged items, and refunds are handled.
This website is operated by Sacred Owl Limited, trading as SacredWe.
30-day return policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with any tags or labels still attached, and in its original packaging. You will also need your receipt, order confirmation, or other proof of purchase.
How to start a return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return is accepted, we will send you return instructions and confirm where to send your item. Where applicable, we may also provide a prepaid return shipping label.
Returns should be sent to:
Westbound Logistics Services Ltd
Unit DWC, Beckingham Business Park
Beckingham Street
Tolleshunt Major
Essex
CM9 8LZ
United Kingdom
Items sent back to us without first requesting a return may not be accepted.
Return shipping costs
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the item is defective, damaged, or incorrect, we will provide a prepaid return label or arrange another suitable solution at no cost to you.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at support@sacredowl.com with your order number and photos of the item and packaging.
We will review the issue and help make it right.
Non-returnable items and exceptions
We cannot accept returns for items that have been used, damaged after delivery, altered, or returned without their original packaging, unless the item is faulty.
We also cannot accept returns for gift cards, where applicable.
Sale items may be excluded from voluntary returns unless stated otherwise. This does not affect your statutory rights if an item is faulty, damaged, or not as described.
Exchanges
The fastest way to get a different item is to return the item you have and place a separate order for the new item.
Once your return has been accepted, you can make a separate purchase for the replacement item.
Online cancellation rights
For most online purchases, customers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.
After telling us you wish to cancel, you usually have a further 14 days to return the goods.
Our 30-day return policy gives you a longer return window, but returned items must still meet the conditions set out in this policy.
Refunds
Once we receive your return, we will inspect it and notify you whether your refund has been approved.
We aim to inspect returns and confirm approval or rejection within 5 working days of receiving the returned item.
If your refund is approved, it will be issued to your original payment method.
Approved refunds are usually processed within 10 business days. Please remember that your bank, card provider, or payment provider may take additional time to process and show the refund in your account.
If more than 15 business days have passed since we approved your refund, please contact us at support@sacredowl.com.
Your statutory rights
Nothing in this policy affects your statutory rights. You may have additional rights if an item is faulty, damaged, not as described, or not fit for purpose.
Contact us
For questions about returns or refunds, please contact us at:
Updates to this policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page.
Last updated: 15/06/2026