Shipping policy

This Shipping Policy explains how orders are processed and delivered when you purchase from SacredWe.

This website is operated by Sacred Owl Limited, trading as SacredWe.

Where we ship

We currently ship orders within the United Kingdom only.

At the moment, we do not offer international shipping through the website. If this changes, available countries and shipping options will be shown at checkout.

Order processing

Orders are usually processed within 1–2 business days, excluding weekends and bank holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

UK delivery options

We currently offer two UK delivery options:

Standard Shipping
Estimated 3–4 business days
Free on orders over £40

Express Shipping
Estimated 1–2 business days
Free on orders over £70

Delivery options and costs are shown at checkout before you complete your order.

We usually use Royal Mail for delivery, but we may use other trusted delivery providers where appropriate.

Delivery estimates

Delivery times are estimates and are not guaranteed, unless a specific guaranteed delivery service is clearly offered at checkout.

Delivery may occasionally take longer due to courier delays, public holidays, severe weather, busy periods, incorrect address details, or other circumstances outside our control.

Shipping costs

Shipping costs are shown at checkout before you complete your order.

Standard Shipping is currently free on orders over £40. Express Shipping is currently free on orders over £70.

From time to time, we may offer free shipping, promotional shipping rates, or bundle-related delivery offers.

Order confirmation and dispatch emails

After placing an order, you should receive an order confirmation email.

Once your order has been dispatched, you may receive a dispatch confirmation email with delivery information, where available.

Please make sure your email address and delivery address are entered correctly at checkout.

Incorrect or incomplete delivery address

Please check your delivery address carefully before placing your order.

If an order is returned to us because the address was incorrect, incomplete, or undeliverable, we may ask you to pay the cost of re-sending the order.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that the address can be changed once the order has started processing or has been dispatched.

Delayed or missing orders

If your order has not arrived within the expected delivery window, please contact us so we can look into it.

Please allow a little extra time during busy periods, bank holidays, severe weather, or postal delays.

If your order appears to be lost in transit, we will work with the delivery provider and help resolve the issue.

Delivery responsibility

We are responsible for your order until it has been delivered to the address provided at checkout.

Once the order has been delivered to the address you provided, responsibility for the goods passes to you.

Damaged items on arrival

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and damaged item.

We will review the issue and help arrange a suitable resolution where appropriate.

Contact us

For questions about shipping or delivery, please contact us at:

Email: support@sacredowl.com

Please include your order number where possible.

Updates to this Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page.

Last updated: 16/06/2026